Privacy policy

Privacy Policy

Last updated: August 3, 2025

This Privacy Policy explains how Taiga Farm & Seed ("we", "us", "our", or "the Site") collects, uses, and shares your personal information when you visit taigafarmandseed.com, place an order, or otherwise interact with us online. It applies to all users of our services, including customers, website visitors, and anyone who communicates with us.

By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use the Site or submit your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When updates occur, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy regularly to stay informed. Continued use of the Site after changes are posted constitutes your acceptance of those changes.

Information We Collect and Why We Collect It

We collect personal information in order to provide and improve our services, fulfill orders, respond to inquiries, ensure website functionality, and meet legal obligations. The type of data we collect depends on how you interact with the Site.

We use this information to:

  • Process and ship orders

  • Communicate with you about orders, returns, or support requests

  • Improve website functionality and user experience

  • Personalize marketing, promotions, or product suggestions

  • Prevent fraud and maintain security

  • Comply with laws and protect our business and customers

We may also use your data to enforce our Terms of Service or respond to legal processes when required.

What Personal Information We Collect

The information we collect depends on how you interact with our website and services. This includes:

Information You Provide Directly:

  • Contact details: name, email address, phone number, mailing/shipping address

  • Order details: items purchased, billing and shipping info, order history

  • Account details (if applicable): username, password, and preferences

  • Messages you send us: customer support inquiries, reviews, or other communications

Information Collected Automatically:
When you visit our Site, we automatically collect certain technical information, known as Usage Data, which may include:

  • IP address and general location

  • Browser type and version

  • Device type and operating system

  • Pages viewed and referring website

  • Actions taken on the site (such as items added to cart)

We collect this data using cookies and similar tracking technologies. For more details, see the Cookies and Tracking Technologies section below.

Information from Third Parties:
We may receive additional information about you from service providers such as:

  • Shopify, who powers our online store

  • Payment processors, who handle transactions and billing data

  • Marketing or analytics platforms, who help us better understand visitor behavior

All personal information—whether collected directly, automatically, or through third parties—is handled according to this Privacy Policy.

Our website is powered by Shopify. You can review Shopify’s own Privacy Policy here: https://www.shopify.com/legal/privacy

Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels and web beacons) to operate, personalize, and analyze our Site. These tools help us:

  • Remember your preferences (like cart contents)

  • Improve website performance and user experience

  • Understand how you interact with our content

  • Provide tailored product suggestions or promotions

Shopify, as our e-commerce provider, also sets cookies as part of powering our storefront. To view a list of Shopify-related cookies, please visit:
 https://www.shopify.com/legal/cookies

Most browsers accept cookies by default, but you can adjust your settings to block or delete them. Please note that disabling cookies may affect how some parts of our website function.

How We Use Your Personal Information

We use the information we collect for purposes including, but not limited to:

1. Processing Orders & Fulfilling Services

  • To manage your purchases, returns, and account activity

  • To process payments and arrange for shipping

  • To send order confirmations and related updates

2. Customer Communication

  • To respond to inquiries or support requests

  • To notify you of changes to our policies or services

  • To request feedback or reviews

3. Marketing & Promotions

  • To send occasional newsletters or promotional emails (if you opt in)

  • To recommend products or services that may interest you

  • To personalize ads and content based on browsing behavior

4. Security & Legal Compliance

  • To detect and prevent fraud or unauthorized access

  • To comply with applicable laws and respond to lawful requests

  • To enforce our Terms of Service or other agreements

We never sell your personal information, and we only use it in ways that are directly tied to your relationship with Taiga Farm & Seed.

How We Share or Disclose Personal Information

In limited circumstances, we may share your information with trusted third parties, including:

Service Providers & Partners:

  • Shopify (our website platform)

  • Payment processors (for secure transactions)

  • Shipping and fulfillment providers

  • Marketing and analytics services (e.g., email platforms like Flodesk)

These partners help us operate our store and fulfill your orders. You can read about how Shopify handles personal information by visiting their Privacy Policy here.

When Legally Required or Requested:

  • To comply with court orders, legal obligations, or regulatory requirements

  • To investigate potential fraud, abuse, or violations of law

With Your Consent:

  • For example, when you post a product review or tag us on social media

  • If you ask us to share your information with another provider

We do not share sensitive personal information for profiling or targeted advertising. Any sharing is done to support the core functions of your customer experience or to meet legal obligations.

User-Generated Content

Some parts of our website may allow you to post content publicly—such as product reviews or comments. Any information you share in these areas becomes public and can be viewed, copied, or used by others.

We cannot control who views or interacts with your public posts and are not responsible for how others use this information. Please use discretion when sharing any personal or identifying details in public spaces.

Third-Party Links & External Sites 

Our website may contain links to third-party websites or services. These are provided for your convenience but are not under our control.

We are not responsible for the privacy practices, content, accuracy, or security of those third-party sites. If you choose to visit them, we recommend reviewing their privacy policies and terms of use.

Our online store is powered by Shopify. You can view Shopify’s own privacy practices here:  https://www.shopify.com/legal/privacy

Linking to another site does not imply endorsement unless specifically stated.

Children’s Data

Our services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 16. If you're a parent or guardian and believe your child has provided personal information to us, please contact us at grow@taigafarmandseed.com to request its deletion.

As of the date of this policy, we do not knowingly “sell” or “share” the personal information of individuals under the age of 16, as defined by applicable privacy laws.

Security & Data Retention

We take reasonable precautions to protect your personal information. However, no online transmission or storage system is completely secure, and we cannot guarantee the absolute security of your data.

Please avoid sending sensitive information (like credit card numbers or passwords) through unencrypted email or public channels.

We retain your information only as long as needed—for example, to:

  • Complete your orders and manage your account

  • Fulfill legal or tax requirements

  • Resolve disputes or enforce our agreements

Once your information is no longer needed for these purposes, we securely delete or anonymize it.

Your Rights & Choices

Depending on your location, you may have rights related to your personal information, including:

  • Access / Right to Know: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct inaccurate or outdated information.

  • Deletion: Ask us to delete your personal information, subject to certain exceptions.

  • Portability: Request your information in a portable format.

  • Restrict Processing: Ask us to limit how we use your data in certain circumstances.

  • Withdraw Consent: If we rely on your consent, you may withdraw it at any time.

  • Appeal: If your request is denied, you may have the right to appeal our decision.

To exercise any of these rights, email grow@taigafarmandseed.com. We may ask for information to verify your identity before responding. If you authorize someone to make a request on your behalf, we may request documentation confirming that authority.

You can also:

  • Opt out of marketing emails by clicking the “unsubscribe” link in any message.

  • Update your contact or account info via your account dashboard or by emailing us directly.

We will never discriminate against you for exercising your privacy rights.

Complaints & International Users

If you have concerns about how we handle your information, please contact us. We take all privacy-related complaints seriously and will do our best to resolve them.

If you're located outside the United States, please be aware that your data may be processed in the U.S. or other countries. We follow applicable legal mechanisms (such as Standard Contractual Clauses) when transferring data across borders.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please reach out:

Email: grow@taigafarmandseed.com
Mailing Address:
Taiga Farm & Seed
PO Box 3115
Duluth, MN 55803
United States